Terms & Conditions

Welcome to www.lacoquetakids.com. These terms and conditions (the “Conditions”) apply to www.lacoquetakids.com (the “Website”) which is operated by La Coqueta Limited, a company registered in England and Wales with registered number 7933305 and registered office at Studio 301, 242 Acklam Road, London, W10 5JJ. For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to La Coqueta Limited. By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.

The following terms and conditions will apply between you and La Coqueta Limited when you purchase a product/s (“Product/s”) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.

We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All descriptions, photographs, specifications or illustrations contained on La Coqueta’s website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification. Every effort has been made in order to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered into the system.Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Your contract for purchases made through www.lacoquetakids.com is with La Coqueta Limited and you undertake that all Products ordered by you are for your own private and domestic use only and are not for resale. Prices displayed on our Website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made using Paypal, American Express, Delta, Mastercard, Solo, Switch Maestro, Visa, Apple Pay and Visa Electron.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We must receive payment of the full total price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order.
We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:

The Product ordered is temporarily or permanently out of stock

Our inability to obtain authorisation of payment

The identification of an error within the Product information, including price or promotion

If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.
If we accept an order from you for a Product that is then reduced in the sale before you receive it, please contact us. We will tell you whether or not the Product has been dispatched and the following provisions shall apply:

If the Product has not been dispatched, we will refund to you the difference between the price you paid and the then-current sale price, subject to our right to cancel set out above.

If the Product has been dispatched, then when you receive the Product, you should return it in accordance with the returns policy below requesting a refund and then re-order the Product at the sale price.

Only one special offer/discount code or free delivery offer may be used per order unless stated otherwise and such codes are valid for one transaction only. Special offers/discount codes cannot be used in conjunction with any other discount, offer or voucher. Special offers/discount codes are not transferable and should not be distributed to the wider public; they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given. Special offers/discount codes apply to www.lacoquetakids.com only, unless otherwise stated. Special offers/discount codes exclude any charge for home delivery. We reserve the right to remove or amend conditions of special offers/discount codes as necessary; this does not affect your statutory rights as a consumer. Special offers/discount codes for free delivery apply to the standard UK delivery service. If you are an international customer and have special offers/discount codes for free delivery please visit our US store, International store or email customerservice@lacoquetakids.com to redeem. Special offers/discount codes are not valid for purchases made from a La Coqueta sale or archived sale items. Special offers/discount codes published in the La Coqueta brochure will be valid until the end of the season specified on the brochure, excluding the 'sale' period.

Most orders are dispatched within 24 hours - subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by email and/or phone call. Postage and packing charges are quoted at checkout.

All deliveries require a signature. If you are not available to receive the parcel the courier will offer you an alternative time slot. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be a charge for re-posting.

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of dispatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.

Every item sold through www.lacoquetakids.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.
We always strive to provide the best service we can, but sometimes we can make mistakes. Please feel free to contact us at customerservice@lacoquetakids.com and inform us of any damaged, faulty or missing products from your order. If you report the problem to us under this condition, our only obligation will be either:

to replace any Products that are damaged or defective; or

to refund to you the amount paid by you for the Products in question.

We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.

Your happiness is our priority, whilst we hope that you are happy with your order, if you are not perfectly satisfied with your items we are happy to offer you a refund. If your item is faulty (i.e. received damaged or with a manufacturing fault) please contact customerservice@lacoquetakids.com
All items must be returned in new, unworn and unused condition with the original garment tags still attached, within 14 working days of receipt. All shoes must be tried on a carpeted surface until you are certain that you are keeping them. La Coqueta Limited will not accept returns of non-faulty Products that have been worn, used and/or with garment tags removed. In such cases, the customer will be informed and the item(s) will be returned to the customer
Shoes and Boots
Please note, all of our footwear is made in the finest quality leather and although they are designed to be worn and loved, the surface will scratch or mark if scuffed by the wearer. La Coqueta cannot take responsibility for any scratches or marks made once they have been worn.
Please note: All hair accessories, hats, tights and socks are final sale due to hygiene reasons.
Please return your items by completing the returns form inside your parcel and please post back the item/s in appropriate packaging to ensure that it does not get damaged in transit.
We strongly advise that you use a signed postal service to return the item as we are not able to refund any orders that get lost in the post. Please also keep your proof of postage until we confirm that we have received the item.
Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit card for the sum paid minus postage costs.

PLEASE SEND ALL RETURNS TO:
ONLINE SALES
La Coqueta Ltd
Torque Wortley Moor Road
Worthley
LS12 4JH
LEEDS
UK

This Privacy Policy describes how La Coqueta Limited, a company registered in England and Wales with registered number 7933305 and registered office at Studio 301, 242 Acklam Road, London, W10 5JJ (“we” or “us”) handles your personal information collected on our website (the “Website”).By using the Website, you accept the provisions of this Privacy Policy and you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. All personal information you supply to us will be treated in accordance with all applicable legislation, including but not limited to the Data Protection Act 1998 as amended and we endeavour to take all reasonable steps to protect your personal data including the use of encryption technology.

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the lacoquetakids.com website.

We may collect and store personal information when you visit the Website, including but not limited to your name, email address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.
We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.
All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to only using your personal information for:

Planning and managing lacoquetakids.com business activities, including analysis of customers' shopping habits, product and style preferences

Technical administration of our website

Research for La Coqueta Limited purposes only

Providing you with information about the services we offer

Letting you know about offers and news from lacoquetakids.com

Managing and fulfilling your order including verifying details of your payment method or credit card account

During your registration process, you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us updated with anything you specifically do not want to be informed about. There are only three circumstances where we may share some of your data with others:

In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

To outside research companies whom we may ask to contact you directly for your opinions on our service.

If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages that you, or others, may suffer as a result of the loss of confidentiality of such information. We take every precaution to protect your information. To this end, all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.  All passwords are stored on our server scrambled (md5 hashed) and cannot be directly read by any employee or contracted person.You may browse the Website without registering; however, you must register as an online customer in order to buy items via our Website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password. You are entirely responsible for all actions taken under your username, whether by you or by any other person. It is your responsibility to keep your username and password safe. When you register as an online customer, you agree that any information which you provide shall be true and accurate in all respects and you will notify us immediately of any changes to this information.

While La Coqueta Limited takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this Website will be uninterrupted and/or error-free.
We are not responsible for your use of other websites accessed via links from our Website. Such links are not controlled by us nor do we endorse them.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions on or through it.
All rights, including copyright and database rights, contained in this Website are owned by La Coqueta Limited and/or our licensors. Except as permitted by law, you may not distribute, adapt, translate, modify, merge or make available our Website content to any person, or use it for commercial purposes. You may not use our Website content to create a database (electronic otherwise). All other rights are reserved.
We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

La Coqueta would like to thank all the mums and dads who have kindly accepted to help with their children in our seasonal photoshoots. Registered Trademark"La Coqueta" is a registered trade mark of La Coqueta Limited.

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email or please email customerservice@lacoquetakids.com

1. What is Clearpay?

Clearpay is a payment service that
lends customers a fixed amount of credit to make purchases instantly and then
pay for them in 4 automatic instalments, made every 2 weeks, without any
interest (late fees apply).

The service is provided by Clearpay
Finance Ltd.

2. How do I use Clearpay?

Just shop on La Coqueta Kids a​nd check out as normal. At
checkout, choose the Clearpay payment method. You will be directed to the
Clearpay website to register and provide payment details (Visa, Mastercard or
Amex).

If you’ve used Clearpay before, just
log in to your Clearpay account.

Then complete your order!

3. Where can I use Clearpay?

Take a look at the ​Clearpay Shop Directory​ to check out our
amazing partners where you can use Clearpay.

4. Who can use Clearpay?

Clearpay is only available to
permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing
address.

Customers with international billing
addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply.
See Clearpay Terms of Service for
further details.

5. How does the Clearpay payment schedule work?

Clearpay will split the total value
of your order into 4 instalments payable every fortnight. The exact amounts and
dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional
unscheduled payments before they are due, you may log into your Clearpay
account to make your payments early. Clearpay will then adjust the amount owed
accordingly.

You can log in to your Clearpay
account anytime to view your payment schedule or make a payment before the next
due date.

6. What if I can’t pay a Clearpay instalment?

If you cannot make a payment, please
contact Clearpay here.

As soon as you miss a payment,
Clearpay will immediately stop you from making any further purchases with
Clearpay.

Clearpay will give you until 11pm on
the following day to make your repayment and then you will incur a late fee if
you are still not able to make the payment by then. This will be an initial £6
and a further fee of £6 if the missed payment is not made within 7 days. If
your order is less than £24, the total late fee will be £6. If your order is
£24 or over, total late fees will not exceed 25% of the total order or £36,
whichever is less.

Clearpay debt may be passed to a debt
collection agency and this may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further
details.

7. When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within
our standard delivery timeframes like any order from La Coqueta Kids.

8. Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including
shipping must be between £1 and £1000 to use Clearpay. Your
maximum order value may be lower depending on factors such as being a new
customer or your payment history.

9. Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or
promotional code with Clearpay to pay for your purchase.

10. How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow
our standard return process.

Please note, refunds for Clearpay purchases will be refunded from La Coqueta Kids ​to Clearpay. We cannot provide
an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will
be cancelled and any payments you have already made will be refunded back to
the card you paid with. Please note that until the merchant has confirmed
receipt of any return goods, you will be liable to continue to make your
payments to Clearpay.

You can view the details by logging in to your Clearpay account.

11. Where can I find out more about Clearpay?

Visit the Clearpay website h​ere ​for a
comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​.